How
do I book a room?
Once you have found the hotel that suits your needs, please
press the 'submit' button. The booking form will appear over a
secure connection and will ask you for some specific
information, including your credit card details. For the
majority of hotels, credit card details are used to guarantee
the booking only and payment is made on departure from the
hotel although there are exceptions to this rule. Complete the
required fields and follow the instructions on the booking
form to make an on-line booking. Your reservation will be
automatically confirmed via email.
As a safeguard, we
recommend printing off a copy of your confirmation at the time
of booking.
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How do I check my reservation?
We advise that you keep a safe record of your reservation
confirmation and note the hotels cancellation policy. Should
you have any queries relating to your booking, you may be
asked to quote both the Hotel Haifa Ref. No. and also your
Booking Confirmation No. Please note it is not necessary to
re-confirm your reservation with the hotel. However, should
you wish to contact the hotel, please quote the Hotel
Confirmation Number rather than the Hotel Haifa Reference
Number and allow 1-2 days (with the exception of same day
bookings) between making the reservation and contacting the
hotel.
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How do
I change a booking?
The only way to change your initial booking is to cancel and
rebook (please see "How do I cancel a booking?" below).
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How do
I pay for a booking?
Hotel Haifa forwards all your reservation information
including payment details to the hotel via a secure
connection. For the majority of our hotels, credit card
details are taken as a guarantee of reservation only. Nothing
is deducted until time of departure from the hotel. For these
hotels 'Credit card as guarantee' will be stated in the
details section for individual room rates.
Some of our
hotels will deduct payment at time of booking, usually only
when special Discount rates are offered. If this payment
method is required, it will be clearly stated either on room
details, or on the hotel web page itself.
Please note that
all our discount hotels charge the full amount at the time of
booking. If you decide to cancel a booking you may be charged
a fee for the cancellation, you will be notified of this
policy at the time of booking.
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Will I
be able to claim my Loyalty Points when booking with Hotel
Haifa?
Yes! As a member of Hotel Haifa you are able to supply us with
this information in advance so that every booking will carry
this information. If you are not a member of Hotel Haifa then
enter your membership number by clicking on the "Loyalty
Program" button on the booking form, or on the advanced search
form, and your membership number will be forwarded to the
hotel at the time of booking.
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How do I get Corporate Rate rooms?
These are available to corporations and individuals who have
an agreement with a particular hotel chain or reservations
supplier. If you, or your company, have secured such a rate
then please register the relevant code with us by following
the instructions below and we can ensure that the discounted
rate will apply to your booking.
You will be able to find
this service through the advanced search function under the
Quick Search. Just click on the loyalty program button and
enter the code. If you are a member of Hotel Haifa then you
can confirm all this information in advance on your
preferences pages.
If you do not have an agreement with a
hotel or reservations supplier then our published/rack rates
will apply to your booking.
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What if I misplace my confirmation email?
If you can't find the confirmation email, please contact us
directly
here remembering to include as much of the following
information as possible:
-
Hotel Haifa
Reference Number and/or your Booking Confirmation Number (if
available)
-
full name
of the person who made the booking
-
the email
address used to make the booking
-
hotel name
and location
-
dates of
arrival and departure
-
date the
booking was made
-
which route
you used to book (e.g. the Hotel Haifa Directory, Hotel
Haifa Discounts and B&B)
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What if I do not receive a reservation confirmation?
All the Hotel Haifa reservations services should create an on
screen confirmation followed by Email confirmation. If you do
not get an on screen confirmation or an Email confirmation
(within 24 hours), it is likely that the reservation has not
been correctly processed.
If you make an unsuccessful booking you will still receive
an Hotel Haifa Reference Number, but no Booking Confirmation
Number. The reservations page is encrypted and any personal
details that you gave will not be available to anyone, however
your reservation will not have been completed. Please do not
remake the reservation before contacting
customer
services who will verify the status of this reservation.
Please give us as much of the following information as
possible:
-
Hotel Haifa
Reference Number and/or your Booking Confirmation Number (if
available)
-
full name
of the person who made the booking
-
the email
address used to make the booking
-
hotel name
and location
-
dates of
arrival and departure
-
date the
booking was made
-
which route
you used to book (e.g. the Hotel Haifa Directory, Hotel
Haifa Discounts and B&B)
